:root {
  --navy: #1F3864;
  --accent: #2E74B5;
  --light: #DCE6F1;
  --danger: #C00000;
  --success: #1E7B34;
  --grey: #595959;
}

* { box-sizing: border-box; }

body {
  font-family: -apple-system, "Segoe UI", Roboto, Arial, sans-serif;
  background: #f4f6f9;
  color: #1a1a1a;
  margin: 0;
  padding: 0;
}

.container {
  max-width: 640px;
  margin: 40px auto;
  padding: 0 20px;
}

.site-header h1 {
  color: var(--navy);
  margin-bottom: 4px;
}

.site-header .subtitle {
  color: var(--grey);
  margin-top: 0;
}

.complaint-form {
  background: #fff;
  border-radius: 8px;
  padding: 28px;
  box-shadow: 0 2px 10px rgba(0,0,0,0.06);
}

.form-group {
  margin-bottom: 22px;
}

label {
  display: block;
  font-weight: 600;
  margin-bottom: 8px;
  color: #222;
}

.required { color: var(--danger); }

textarea, input[type="text"], input[type="file"] {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid #ccc;
  border-radius: 6px;
  font-size: 15px;
  font-family: inherit;
}

textarea:focus, input:focus {
  outline: none;
  border-color: var(--accent);
}

.hint {
  font-size: 13px;
  color: var(--grey);
  margin: 6px 0 0;
}

.checkbox-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
  gap: 10px;
  background: #fafafa;
  border: 1px solid #eee;
  border-radius: 6px;
  padding: 14px;
}

.checkbox-item {
  font-weight: 400;
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0;
}

.checkbox-item input { width: auto; }

.captcha-group input { max-width: 120px; }

.btn-submit {
  background: var(--accent);
  color: #fff;
  border: none;
  padding: 12px 28px;
  border-radius: 6px;
  font-size: 16px;
  font-weight: 600;
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
}

.btn-submit:hover { background: var(--navy); }

.alert {
  padding: 12px 16px;
  border-radius: 6px;
  margin-bottom: 16px;
  font-size: 14px;
}

.alert-error {
  background: #fde8e8;
  color: var(--danger);
  border: 1px solid #f5c2c2;
}

.alert-success {
  background: #e7f6ea;
  color: var(--success);
  border: 1px solid #bfe3c7;
}

.success-box {
  background: #fff;
  border-radius: 8px;
  padding: 40px;
  text-align: center;
  box-shadow: 0 2px 10px rgba(0,0,0,0.06);
}

.success-box h1 { color: var(--success); }

.intro-text {
  font-size: 14px;
  color: #444;
  line-height: 1.6;
  margin-top: 10px;
}